Last updated: November 2026
Privacy Policy.
This policy explains how Z5VPN uses and retains information when providing subscription services, processing orders, and operating its website.
This policy applies to the Z5VPN marketing website and user panel. Third-party payment pages handle information under their own policies. See the Terms of Service for account and transaction rules; the sections below explain how information is used.
Account and Order Data
Accounts require no email address and can be created with a username and password. The registration process does not ask you to submit an email address. Do not include personal information unrelated to the service in your username or support tickets. Account credentials are used for authentication and access management. Do not submit your password in a support ticket.
Order data includes the selected plan, order ID, amount, payment status, and subscription entitlements. It is used to activate the service, verify transactions, process refunds, and investigate disputes. Traffic usage is measured to calculate the remaining plan allowance; browsing activity is not needed for this purpose. When you submit a support ticket, its description and any necessary diagnostic materials are used to handle your request. Cover passwords and subscription credentials before sending screenshots.
No-Logs Policy and Connection Data
Z5VPN does not record which websites users access through its international routes. It does not store visited URLs, browsing content, or DNS query history, or build browsing histories linked to accounts. The no-logs policy covers activity on the routes and is handled separately from account orders and plan usage measurements.
Temporary session states needed to maintain a connection are used only for the active session and are not retained as connection history after it ends. This service does not retain connection logs that could be used to trace an individual's browsing activity. Troubleshooting relies on necessary service operation information and materials users choose to submit; a complete browsing history is not required.
Website Analytics and Local Storage
Website analytics help us understand page visits, referral sources, entry-point clicks, and page errors so that we can improve documentation and user flows. These statistics describe use of the marketing website; they do not represent activity on the routes. Do not send passwords, subscription credentials, or support ticket content in analytics events.
Cookies and local storage are used to maintain login sessions, save language and interface preferences, and support analytics when enabled. Login credentials are used only for account authentication. Avoid keeping sessions in shared browsers. You can manage stored data by logging out, clearing site data, or changing your browser's privacy settings. After clearing data, you may need to log in again or select your preferences, but this does not automatically delete server-side orders.
Third-Party Payments and Information Sharing
This service supports Alipay / WeChat Pay / USDT. Third-party payment providers handle payment authorization, verification, and related transactions. Z5VPN confirms entitlements using information linked to the order and the payment result. Providers may process payment details under their own rules; please review their terms before paying.
Information is shared only as necessary to deliver the service, respond to user requests, or meet applicable legal obligations. Z5VPN does not sell personal data or use account information for marketing unrelated to this service. When disclosure is legally required, only information that must be provided by law and is actually held will be disclosed.
Data Retention and Deletion Requests
Account data is retained while the account is active. Order, refund, and dispute records are retained as needed to process transactions and meet applicable legal requirements, then deleted or anonymized when those purposes are fulfilled and there is no further basis for retention. Analytics and diagnostic data are kept only as long as needed for their stated purposes, not indefinitely. Temporary connection states are handled as described above.
To access or correct your data, or request account closure and deletion, sign in to the user panel and submit your request through the support ticket portal. We will verify control of the account and explain the scope of processing. Information still related to a refund, transaction dispute, or legal retention obligation may need to be retained for a limited time. Backup copies are cleared as backups rotate and are not restored for routine business use.
Policy Updates and Privacy Questions
Policy updates will be published on this page, and the last-updated month at the top will be changed. Material changes to processing purposes, data categories, or user rights will be announced on the website or in the user panel. Where separate consent is legally required, it will be requested before the relevant processing begins.
If you have questions about how information is used, the basis for retention, or the outcome of a deletion request, contact us through a user panel support ticket. Describe the account feature or order involved and provide only the information needed for verification. For common operational questions, see the Help Center.