Service and Scope
Z5VPN provides international routes and network acceleration subscriptions, covering 110+ countries and 240+ routes, with support for Windows / macOS / iOS / Android / Linux. Available routes are listed in the user panel, where clients and subscription details can also be accessed.
The service provides network connectivity only. It does not include accounts, memberships, or content licenses for third-party websites. When accessing external services, users must still comply with the relevant platform's terms, regional policies, and payment requirements. Route coverage does not guarantee access to any particular content.
Accounts and Subscriptions
No email address is required to create an account; a username and password are sufficient. Keep login credentials and subscription details secure and do not share them publicly. If you discover that your credentials have been exposed or used by someone else, change your password promptly and report the situation through a support ticket.
There is no limit on the number of devices connected at the same time. This applies to the account holder's own devices and does not permit sharing an account or subscription with others. Reselling, renting, or publicly sharing subscription details, or providing commercial access to others through the same account, is prohibited.
Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into remaining days. Data packages remain available until used and do not expire. See subscription pricing for allowances, prices, and billing details, and check your selection and payment amount before placing an order.
Acceptable Use
Users must comply with the laws and regulations of their location and any regions relevant to their activities, and are responsible for confirming that their use of the service is lawful. The service must not be used for fraud, infringement, distributing unlawful content, data theft, malicious attacks, or other illegal activities.
Users must not disrupt service infrastructure, access another person's systems without authorization, or misuse resources in a way that affects other users' connections. Users are responsible for activity on their accounts and for content they publish or transmit. Network acceleration does not change users' obligations to external platforms.
Availability and Limitation of Responsibility
Connection quality depends on the local network, device settings, carrier routing, target service policies, and maintenance. Z5VPN does not guarantee that every route will remain available at all times, a particular speed, or uninterrupted access to third-party platforms. If you encounter a problem, try another route and submit details of the issue.
Maintenance, infrastructure failures, or events beyond reasonable control may cause temporary interruptions. Z5VPN will address issues with its own service within reasonable limits. Responsibility for factors outside the service's control, such as changes to third-party platforms or local device failures, is determined under applicable law. These terms do not exclude liability that cannot be waived by law.
Refund Requests and Processing
You may request a full refund for any reason within 14 days of your first payment. Submit your request through a user panel support ticket, identifying the relevant order and stating that you would like a refund. Troubleshooting is not a prerequisite for a refund request.
To process a refund, we may need to verify your account, order, and payment records to confirm that the request is yours. Do not include your account password or complete payment credentials in a support ticket. Refund progress and the outcome will be communicated through the ticket. The time it takes for funds to arrive depends on the payment provider, and no fixed arrival time is promised.
Account Termination and Changes to These Terms
If a user engages in illegal use, resale or sharing, malicious attacks, or conduct that seriously disrupts service operations, Z5VPN may restrict or terminate the relevant account as appropriate. Where appropriate, Z5VPN will explain the reason and provide a way to appeal. Users who disagree with the decision may submit a support ticket. Account termination does not remove any rights provided by applicable law.
Changes to these terms will be published on this page, and the date at the top will be updated. Significant changes affecting subscription benefits will be explained through site announcements or the user panel. Changes will not retroactively reduce statutory rights that have already taken effect. If you do not accept a change, you may stop using the service and contact customer support about existing orders.